Privacy Policy

Introduction

At Belleville's Watering Hole & Diner, we respect your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

This policy complies with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA).

Who We Are

• Business: Belleville's Watering Hole & Diner
• Location: 427 Belleville Street, Victoria, BC V8V 1X3, Canada
• Contact: 250-388-0889

Information We Collect

We collect only the personal information necessary to provide our services and improve your experience. We collect personal data when you:

• Make a reservation through our website or third-party reservation systems
• Browse our website (through analytics and cookies)
• Contact us via phone or other communication methods

Personal Data Collected:

• Name: Provided when making reservations
• Contact Information: Phone number, email address provided for reservations
• Reservation Details: Date, time, party size, and any special requests
• Technical Data: IP address, browser type and version, device information, operating system, pages viewed, and time spent on pages (collected via Google Analytics)

How We Use Your Information

We process your personal data for the following specific purposes:

• Reservation Data: To confirm and manage your table reservations, contact you regarding your booking, and provide the best dining experience
• Analytics Data: To understand how visitors use our website, improve user experience, optimize our content, and enhance our services
• Legal Compliance: To comply with applicable laws and regulations

We will only use your personal data when the law allows us to, including when you have given consent or when necessary to provide our services to you.

Data Storage and Retention

Data Hosting:

Our website is hosted on secure servers. Personal data collected through our website and reservation systems is stored securely with appropriate safeguards in place.

Retention Period:

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:

• Reservation Data: Stored for 12 months from the date of your visit, or until you request deletion
• Analytics Data: Retained according to Google Analytics retention settings (typically 26 months)

You may request deletion of your personal data at any time before the expiry of these periods.

Third-Party Services

We use the following third-party services that may collect and process your data:

• Google Analytics: We use Google Analytics to analyze website traffic and usage patterns. For more information, visit Google's Privacy Policy
• Reservation Systems: Third-party reservation platforms may collect and process data according to their own privacy policies

For information about cookies and tracking technologies, please refer to our Cookie Policy.

Data Security

We have implemented appropriate technical and organizational security measures to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure hosting infrastructure
• Limited access to personal data on a need-to-know basis
• Regular security assessments

Your Privacy Rights

Under PIPEDA and PIPA, you have the following rights regarding your personal data:

• Right of Access: Request access to your personal data and receive a copy of the information we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete personal data
• Right to Erasure: Request deletion of your personal data when it is no longer necessary for the purposes for which it was collected
• Right to Withdraw Consent: Withdraw your consent at any time where we rely on consent to process your personal data

How to Exercise Your Rights:

To exercise any of these rights, please contact us at 250-388-0889 with your full name and a description of your request. We will respond to your request within thirty (30) days.

Protection of Minors

Our website is not intended to collect personal data from individuals under the age of 16 without parental consent. We do not knowingly collect personal data from minors. If we become aware that we have collected personal data from a minor without appropriate consent, we will take steps to delete that information.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or complaints about this privacy policy or our data practices, please contact us at:

• Phone: 250-388-0889
• Address: 427 Belleville Street, Victoria, BC V8V 1X3, Canada

If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.